Front Office Coordinator - Hospitality & Tourism

Join a dynamic team in the heart of Bali’s thriving hospitality and tourism sector as a Front Office Coordinator. This role is pivotal in ensuring seamless communication and scheduling between clients and our Business Consultants or relevant teams. Based in Badung, Bali, you’ll be at the center of action, managing inquiries, reservations, and coordination with precision and professionalism.

At Private Advertiser, we’re not just about providing services; we’re about creating unforgettable experiences. Our mission is to deliver exceptional hospitality and tourism solutions that exceed our clients’ expectations. In this role, you’ll play a crucial part in our success by handling a variety of tasks that keep our operations running smoothly.

Every day, you’ll interact with diverse clientele, from local tourists to international visitors, ensuring their needs are met with a smile. You’ll use tools like Salesforce and Microsoft Office Suite to manage reservations, track client interactions, and generate reports. With a mix of administrative and customer service skills, you’ll be the backbone of our front office operations.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate client inquiries, reservations, and appointments, ensuring timely and accurate responses.
• Assist Business Consultants and relevant teams in scheduling and coordinating client meetings and events.
• Maintain and update client records and databases using Salesforce and other relevant software.
• Handle front desk operations, including check-ins, check-outs, and guest services.
• Generate and compile reports on client interactions, reservations, and other relevant data.
• Provide excellent customer service, addressing client needs and concerns professionally and efficiently.
• Collaborate with other departments to ensure seamless operations and a positive guest experience.
• Stay updated with industry trends and best practices in hospitality and tourism.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum 2 years of experience in a front office or customer service role in the hospitality or tourism industry.
• Proficient in using Salesforce, Microsoft Office Suite, and other relevant software.
• Strong administrative and organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Fluent in English and Bahasa Indonesia, with good communication skills in both languages.
• Knowledge of Bali’s hospitality and tourism industry, including local regulations and customs.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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