After-Sales Supervisor (BMW) - Premium Automotive Customer Experience

Join Tunas Group, a leading name in Indonesia’s automotive industry, as an After-Sales Supervisor for BMW in Badung, Bali. This is a unique opportunity to elevate customer satisfaction and operational excellence in a premium automotive environment. As the face of BMW’s after-sales service, you will lead a team of dedicated professionals to ensure every customer leaves with a smile. Based in the vibrant city of Badung, you’ll be at the heart of Bali’s automotive scene, working in a state-of-the-art facility equipped with the latest tools and technologies.

In this role, you will oversee daily operations, manage customer interactions, and ensure that BMW’s high standards of service are consistently met. You will work closely with sales teams, mechanics, and other departments to provide a seamless customer experience. This is more than a job; it’s a chance to be part of a team that values innovation, integrity, and customer satisfaction.

If you are passionate about automotive excellence and customer service, and you want to make a difference in a premium automotive environment, Tunas Group is the place for you. We offer a competitive salary, a dynamic work environment, and the chance to grow with a leading company in Indonesia’s automotive industry.

📋 Tanggung Jawab Pekerjaan

• Oversee daily after-sales operations to ensure high standards of service and customer satisfaction.
• Lead and mentor a team of service advisors, technicians, and support staff.
• Manage customer interactions to ensure a seamless and positive experience.
• Coordinate with sales teams, mechanics, and other departments to resolve customer issues efficiently.
• Implement and monitor quality control measures to maintain BMW’s high standards.
• Utilize CRM systems such as Salesforce and SAP to track customer interactions and service requests.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Ensure compliance with company policies, regulations, and BMW’s service standards.

🎓 Kualifikasi & Syarat

• Minimum of 5 years of experience in automotive after-sales, preferably in a premium brand environment.
• Proven track record of leading teams and driving operational excellence.
• Strong understanding of automotive service and repair processes.
• Excellent communication and interpersonal skills to manage customer interactions effectively.
• Proficiency in using CRM systems such as Salesforce and SAP.
• Knowledge of industry regulations and standards, including ISO and OEM-specific requirements.
• Ability to analyze data and metrics to drive continuous improvement.
• Bachelor’s degree in Automotive Engineering, Business Administration, or a related field.

🛠️ Keahlian

Lowongan Terkait