Customer Service & Technical Support Representative - Bali, Indonesia

Join ConstantiKnow Inc as a Customer Service & Technical Support Representative in the heart of Bali! This is your chance to build a rewarding career in a dynamic, international environment while enjoying the island’s vibrant lifestyle.

As a Customer Service & Technical Support Representative, you will be the first point of contact for our clients, providing exceptional service and resolving technical issues efficiently. You'll work with a diverse range of clients, from local businesses to international corporations, ensuring their needs are met with professionalism and care.

Based in Bali, you'll have the opportunity to work remotely from anywhere in Indonesia, with flexible hours to accommodate your lifestyle. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a passion for customer service.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by answering inquiries, resolving technical issues, and ensuring client satisfaction.
• Assist clients with technical problems, including software and hardware issues, using tools like Zendesk, Freshdesk, and remote desktop software.
• Document and track customer interactions and technical support incidents to ensure efficient problem resolution.
• Collaborate with the development team to identify and resolve technical issues, ensuring smooth system operation.
• Stay updated with the latest industry trends and technologies to provide accurate and timely support.
• Monitor and analyze customer feedback to identify areas for improvement in our products and services.
• Participate in team meetings and contribute to the development of best practices for customer service and technical support.
• Ensure compliance with company policies and procedures, and maintain the confidentiality of client information.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in customer service or technical support roles.
• Proven experience with customer relationship management (CRM) software, such as Salesforce or HubSpot.
• Strong technical skills, including proficiency in operating systems, networking, and troubleshooting.
• Excellent communication and interpersonal skills, with the ability to work well under pressure.
• Fluency in English, both written and spoken, is required. Knowledge of Bahasa Indonesia is a plus.
• Certification in ITIL or other relevant technical support certifications is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.

🛠️ Keahlian

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